Privacy Policy

Last Updated & Effective: January 1, 2026

1. Overview and Scope

Local Roofing Pros ("we," "our," or "us"), accessible via https://localroofingcontractorpros.com, operates a nationwide roofing contractor referral, customer dispatch, and project coordination platform. This Privacy Policy outlines our standards and protocols regarding the collection, handling, storage, and sharing of personal and property information when you interact with our website, speak with our telephone dispatch team at 877-773-6880, or schedule a roofing inspection.

By browsing this site, requesting a reroof estimate, submitting an inquiry, or placing a telephone call to our dispatch lines, you acknowledge and consent to the data practices described in this policy.

2. Information We Collect

We collect information necessary to accurately evaluate roof specifications, coordinate diagnostic inspections, calculate material requirements, and route project requests to qualified local roofing specialists. This data includes:

A. Information You Provide Directly

• Contact Information: Full name, telephone number, email address, and physical property address where roofing services are requested.
• Roof and Property Specifics: Building type (single-family residential, multi-family, commercial), roof pitch steepness, existing roofing material (asphalt shingle, standing seam metal, flat membrane, tile), estimated age of current roof, and observed symptoms (e.g., active ceiling leaks, missing shingle tabs, granule shedding, storm damage).
• Insurance Claim Information: When applicable and provided voluntarily, insurance carrier name, date of storm loss, and claim numbers for storm restoration documentation.
• Billing and Payment Data: Necessary billing contact details for processing project invoices or inspection fees through secure, encrypted payment processors.

B. Automatically Collected Technical Data

• Device and Telemetry Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, and network connection characteristics.
• Usage Analytics: Page viewing history, navigation sequences, time spent on individual service pages, and geographic location derived from IP addresses.

C. Telephony and Call Data

When you call our customer dispatch desk at 877-773-6880, calls may be recorded and monitored for training, quality assurance, technician dispatch coordination, and dispute resolution. We capture telecom metadata including caller ID, call duration, timestamp, and routing path.

3. Telephone Consumer Protection Act (TCPA) & Communications

By submitting your telephone number through any contact form on https://localroofingcontractorpros.com or placing a call to 877-773-6880, you provide express written consent to receive communications—including telephone calls, SMS/text messages, pre-recorded voice updates, and automated notifications—from Local Roofing Pros and our affiliated local roofing contractor partners regarding your roofing estimate, inspection scheduling, and project status.

Consent is not a required condition of purchasing goods or services. Message and data rates may apply. You may opt out of SMS communications at any time by replying "STOP" to any received text message.

4. How We Use Collected Information

We use personal and property information strictly for legitimate business operations relating to roofing contracting services:

• Generating accurate project estimates based on roof square footage, slope pitch, and material requirements.
• Dispatching field estimators and roofing carpentry crews to your job site for diagnostic inspections and emergency leak containment.
• Coordinating bulk material orders and rooftop crane drops with regional building supply distributors.
• Fulfilling shingle manufacturer warranty registrations (e.g., GAF, Owens Corning, CertainTeed) following certified project completion.
• Maintaining customer records, processing warranty claims, and answering post-installation service requests.
• Preventing fraudulent inquiries, enforcing our Terms of Service, and complying with applicable municipal construction codes.

5. Information Sharing and Disclosure Standards

We hold customer privacy in the highest regard. We do not sell, rent, trade, or monetize your personal information to third-party marketing brokers or unrelated advertisers. We share your information solely under the following operational circumstances:

• Network Roofing Contractors: Your contact and project details are transferred directly to verified, independent roofing contractors and installation crews assigned to your local geographic service area to conduct on-site evaluations and perform contracted roofing work.
• Material Distributors & Suppliers: Delivery addresses and delivery instructions are provided to roofing material supply yards to deliver pallets of shingles, underlayment, and flashing directly to your property.
• Legal and Regulatory Compliance: We may disclose data when required by subpoena, court order, or applicable law, or to protect the safety, property, and rights of our customers, crews, or the public.

6. Data Security and Safeguards

We deploy industry-standard technical and organizational security protocols, including HTTPS/TLS encryption across our domain, firewalls, and restricted administrative access to prevent unauthorized access, alteration, or disclosure of customer records. While we take every reasonable precaution, no Internet transmission or electronic database is completely invulnerable; property owners share information at their own risk.

7. Data Retention

We retain personal and project records for as long as necessary to fulfill project warranties, maintain service histories, resolve potential disputes, and comply with state and federal legal, accounting, and licensing obligations.

8. State-Specific Privacy Rights (CCPA / CPRA & State Laws)

Residents of California, Virginia, Colorado, Connecticut, Utah, and other jurisdictions with applicable privacy statutes possess specific rights regarding their personal data, including:

• Right to Know / Access: The right to request disclosure of the specific categories and pieces of personal information collected about you.
• Right to Delete: The right to request the deletion of your personal information, subject to statutory exceptions such as warranty enforcement and legal retention.
• Right to Correct: The right to rectify inaccurate or outdated personal data.
• Non-Discrimination: We will never deny services, charge differing prices, or alter service quality for exercising your privacy rights.

To exercise any of these statutory rights, please submit a written request to contact@localroofingcontractorpros.com or call 877-773-6880.

9. Cookies and Tracking Technologies

https://localroofingcontractorpros.com uses standard cookies and analytics tags to maintain essential website functionality, measure user engagement, and optimize website loading speeds. You may adjust your web browser settings to refuse cookies or alert you when cookies are placed; however, disabling certain cookies may impact site navigation and form submissions.

10. Children's Privacy

Our website and roofing services are directed strictly to homeowners, commercial property managers, and adults aged 18 and older. We do not knowingly solicit or collect personal information from minors.

11. Revisions to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect technological changes, regulatory updates, or shifts in operational protocols. Any revisions become effective immediately upon posting to this page, marked with the updated date at the top.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact our privacy compliance desk:

• Brand: Local Roofing Pros
• Website: https://localroofingcontractorpros.com/
• Telephone: 877-773-6880
• Email: contact@localroofingcontractorpros.com